Details on how to register and claim your SnapPad warranty
About Our Warranty
RV SnapPads come with a 2-year manufacturer’s warranty. If your pads fail due to a manufacturer's defect within two years of your purchase date, we will replace your pads for free. Warranty coverage does not extend to Acts of god, misuse of product, improper installation and damage from external events like accidents.
Conditions
- Origen RV Accessories LTD will replace any defective products within the acceptable 2-year window, starting from the purchase date.
- Proof of purchase is required for any warranty redemption on your pads.
- If you need to return your UNUSED pads within 30 days of purchase please contact our Customer Service Agents at info@rvsnappad.com.
- Be advised the product must be shipped back to Origen RV Accessories LTD at your cost, meaning you pay the shipping charges for returning any pads.
- Once shipped, email your tracking number to info@rvsnappad.com for confirmation and then your refund will be issued.
Please note: If your SnapPads were purchased from an RV Dealer, Amazon, or other online source we encourage you to contact them for your replacement/refund.
SnapPads are designed to be installed once. Do NOT remove and re-install as this will also void your warranty. Any open-box, used or re-sold pads do NOT include warranty and will not be replaced.
Extended Warranty Information
SnapPad Extended Warranty protection applies to the specific purchased package and related RV in question. It will not be valid for new SnapPads purchased during a different transaction or if you remove the SnapPad set in question to put on another vehicle. As with our standard manufacturer’s warranty, your SnapPad Extended Warranty is void if the pads are physically removed from your jacks for any reason.
The SnapPad manufacturer's warranty begins on the day of your product purchase and lasts two years. The SnapPad Extended Warranty adds an additional three (3) years, providing five (5) years of coverage from the product purchase date.
SnapPad Extended Warranty will cover up to one replacement pad for each pad in your set for five (5) years. For example, if your pack includes four SnapPads, you will be entitled to four replacement pads over the warranty period.
The SnapPad Extended Warranty does not cover:
- Accidents or any act of god
- Damage incurred by technicians, repair, or service activities
- Improper installation damage or loss due to improper use
- Cosmetic damage that does not impact the functionality of the pads
- Theft
